Shipping & Returns

MET Servers covers most spare parts purchases with a standard 30 day parts replacement warranty. This 30 day warranty applies to a product unless a different warranty is specifically listed on the product page. Our policy is different for servers & workstations - that policy can be found on our main site at https://www.metservers.com.

How we ship products

Once you place a parts order, our sales staff immediately checks our inventory portal to reserve your parts. The order is then sent to our warehouse where the part is pulled, inspected, and verified to match the specifications ordered. All orders are signed off by the sales staff before moving to the shipping department. 

All orders are packed in brand-new brown boxes with foam wrap or bubble. We do not ever use peanuts or insecure shipping methods. Rest assured, you can expect our boxes to arrive in one piece. We will never use envelopes to ship high value product. 

Note that we test all incoming product. This allows us to ship parts out same day when you place the order, rather than having to re-test and cause any delays. 

Parts orders made by 3PM Central will ship same-day. Pickup orders can be ready within an hour's notice. Of course, sometimes bulk orders that need to be packed differently will take a bit longer - we will notify you if that's the case. 

Where We Ship

USA and Canada: for standard packages we usually ship by Fedex and occassionally UPS. We use mid and high-tier freight carriers for larger orders (we exclude cheap options such as RoadRunner). Buyers in Canada are responsible for all customs, duties, taxes, and demurrage.

Overseas: We prefer to use FedEx or sea-freight for orders travelling internationally. We also offer expedited air-freight. We can ship to any country in the world that does not have export restrictions from the United States. All customs, duties, taxes, demurrage are the responsibility of you as the buyer.

Your Account: If you would like to bill your own shipping account on a different method, you are welcome to do so! We have daily pickups by FedEx, UPS, DHL, and USPS. We have four loading docks available for LTL, FTL, and other cargo. We do not charge any processing fees for standard packaging or palletization, as long as its how we would have packed your product anyways.

Shipping Methods

Ground: Transit time is 2-5 business days.
2-Day: Transit time is 2 business days. 
UPS Red/Fedex Overnight: Transit time is 1 business day.
--- UPS Red/Fedex Standard Overnight: Fedex guarantees delivery by end of day local time. The delivery usually ends up arriving by 1pm in most major cities.
--- UPS Red AM/Fedex Priority Overnight: Fedex guarantees delivery by 10:30am to most major cities.

Note that the processing times are conservative estimates for standard quantity orders. We may take less time to build than quoted here. Bulk orders are quoted and negotiated differently, and thus timeframe may be different on larger orders.


How our warranty works

Our warranty covers all non-cosmetic, performance related defects. Within 30 days of purchase date, you are covered if a part has any performance defects. The RMA process works accordingly:

1. Open a ticket on our website or email our support team with your order number and diagnosis.
2. We will provide troubleshooting steps.
3. If issues exist after troubleshooting, we will provide a return label for you to send the item back to us.
4. Once the defective part arrives back, we will ship out the replacement part via FedEx Ground at our expense.

The warranty only covers hardware. It does not cover software compatibility issues. Please do your research about software compatibility prior to purchase. Our sales team is always available if you need assistance.

Less than 3% of parts face an RMA. Out of that, less than 1% face an RMA after 30 days. This means that out of 10000 parts we ship, an extended 1 year warranty is useful for only 3 parts. If you compare our prices to other stores offering a default 1 year warranty, you will find that our price is as much as 25% cheaper. In fact, if you compare their 1-year (parts only) warranty versus our extended 1 year warranty, you will find that our prices cannot be beat.


How retuns work

We accept returns on parts for 30 days unless negotiated differently. Returns are subject to a 15% restocking fee. 

Software products cannot be refunded unless explicitly stated otherwise on the product page. This includes VMware. If you are uncertain about needing VMware, we highly recommend getting a VMware product trial before making this purchase.
 

Customer Feedback

"Unbelievable service. When you email their customer service, they actually reply in a timely manner. They really went above and beyond. Would definitely buy stuff from them again."

Chinh

"Called them after hours without a message. They called me back anyway. I had difficulty figuring out how to make the 2x3 raid 10 array with 6 disks, but I figured it out myself. The product works great!"

Luke

"Great price, fast shipping, and to top it off everything works great. Thank you!"

Ciena Healthcare